Refund & Cancellation Policy

1. Overview & Business Commitment

Thank you for shopping at NEXTRIXLAB (NEXTRIXLAB), operated by NEXTRIXLAB (PVT) LTD, registered in the Democratic Socialist Republic of Sri Lanka. We value your satisfaction and strive to provide you with the best online digital commerce and software procurement experience possible.

If, for any reason, you have inquiries regarding your purchase or require assistance with any template codebase or custom engineering deliverable, our engineering and billing team is here to help you promptly.

2. Digital Product Delivery & Fulfillment

NEXTRIXLAB specializes in premium commercial website templates, web applications, and custom digital software solutions. We do not dispatch physical parcel shipments:

• Instant Online Gateway (PayHere): When paying via Debit Card, Credit Card, Genie, or mobile wallet via PayHere, digital download tokens, license keys, and official PDF invoices are provisioned instantly upon successful authorization.
• Direct Local Bank Transfer (BOC / Commercial Bank): Upon submission of your payment transfer slip or receipt via our website or direct WhatsApp line, our finance desk verifies the funds and activates your license entitlement within 15 to 30 minutes during standard business hours (8:30 AM – 8:00 PM Sri Lanka Time).

3. Returns & Refund Eligibility

In accordance with electronic commerce best practices and Sri Lankan consumer protection guidelines:

Because digital website template packages include irrevocable, unpackaged digital source files (HTML/CSS/JS, PHP/Laravel, and design assets), digital products are generally non-returnable once the private license token has been accessed or downloaded.

However, we accept refund requests submitted within 7 days from the date of purchase under the following valid conditions:

4. Non-Returnable & Non-Refundable Items

The following items and charges are strictly non-returnable and non-refundable:

• Digital source code packages that have been downloaded, cloned, or deployed to a live web server.
• Third-party service costs acquired on your behalf, including domain name registrations (.lk, .com, etc.), third-party cloud hosting servers, and custom SSL certificates.
• Completed and client-approved custom website development milestones.
• Promotional discount codes, gift cards, or special launch credits.

5. Damaged, Defective, or Incomplete Code Packages

We stand firmly behind the architectural quality of our code. In the unfortunate event that your purchased template contains corrupted archive files, broken links, or syntax bugs:

Please contact our engineering support immediately via email or WhatsApp. We will promptly provide a patched update, deploy a replacement archive, or issue a full refund if product availability or technical constraints prevent successful repair within 48 hours.

6. Custom Website Development Projects

Bespoke client website design and engineering projects follow structured stage schedules:

• Advance Commitment Deposit (Typically 50%): Covers initial architecture, UI wireframes, copy structuring, and dedicated resource allocation. If a project is cancelled by the client prior to design kickoff, a full refund of the deposit is granted minus administrative fees.
• Milestone Payments: Once a project milestone (e.g. Design Approval, Frontend Prototype, Core CMS Integration) is reviewed and approved by the client, the corresponding milestone payment is non-refundable.

7. Refund Processing Time & Payment Providers

Once your refund request is received and verified by our finance department:

• Inspection & Notification: You will be notified via email of the approval or rejection of your refund within 1 to 2 business days.
• PayHere Card Gateway Refunds: Approved card refunds are credited directly to the original debit/credit card through the PayHere gateway. Refunds typically appear in your bank account statement within 5 to 10 business days, depending on your card issuer (e.g. Commercial Bank, BOC, Sampath Bank, HNB, Nations Trust Bank).
• Direct Bank Transfer Refunds: For payments completed via local bank deposit, approved refunds are transferred directly back to the sender's Sri Lankan bank account within 2 to 3 business days.

8. Exchanges & Template Switching

If you purchased a template by mistake and would like to exchange it for a different design or higher-tier industry system:

Please contact our customer support team within 3 days of purchase prior to deploying the code. If approved, we will apply your original payment toward the new template. If the replacement template is of higher value, you will only be required to settle the price difference.